Rufund Policy
Updated: January 2026
At David Pallet Liquidation, customer satisfaction is our top priority. Please review our refund and return policy below to understand your rights and responsibilities when purchasing from us.
Returns Eligibility
Items must be unused, unopened, and returned in their original packaging.
Return requests must be submitted within 7 days of delivery.
Liquidation, clearance, and custom‑ordered items are considered final sale and cannot be returned unless they are defective or shipped in error.
Products that show signs of use, installation, or damage after delivery are not eligible for return.
Refund Process
Once your return is received and inspected, we will notify you of its approval or rejection.
Approved refunds will be processed within 5–7 business days back to your original payment method.
A 15% restocking fee applies to all non‑defective returns.
Shipping charges are non‑refundable, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Refunds are issued only after the returned item has passed inspection and is confirmed to meet our eligibility requirements.
Exchanges
We only offer exchanges if an item is defective, damaged, or shipped incorrectly.
Because liquidation and clearance items are sold at discounted rates, exchanges are not available for reasons such as change of mind, sizing, or preference.
If you believe your item qualifies for an exchange, please contact our support team immediately at info@davidpalletliquidation.com with your order details and photos of the issue.
All exchange requests are subject to inspection and approval before a replacement is issued.
Damaged or Incorrect Orders
Please inspect your delivery immediately upon arrival to ensure all items are correct and in good condition.
Any damage, defects, or missing items must be reported within 48 hours of delivery.
When contacting us, include detailed photos of the damage or incorrect items, along with your order number, so we can quickly review and resolve the issue.
Claims submitted after the 48‑hour window may not be eligible for replacement, refund, or credit.
Cancellations
Orders may only be cancelled if they have not yet shipped.
Once an order has been processed and handed over for shipping, it is considered final and cannot be cancelled.
Special‑order, clearance, or liquidation items cannot be cancelled once processing has begun, as these products are prepared specifically for your order.
To request a cancellation, please contact our support team immediately at info@davidpalletliquidation.com with your order details.
How to Start a Return
- To request a return or refund, please contact our support team at info@davidpalletliquidation.com. Include your order number, reason for return, and any supporting photos (if applicable) so we can review your request promptly. Our team will provide you with instructions on how to proceed once your request has been evaluated.
